Frequently Asked Questions (FAQ)

We know security and privacy are important to you – and they are important to us, too. We make it a priority to provide strong security and give you confidence that your information is safe and accessible when you need it.This is where you should answer the most common questions prospective customers might have. It’s a good idea to cover things like your return policy, product warranty info, shipping and returns, etc. Check out the examples below.


What’s your return policy?

Return any of our products–no questions asked–within 30 days of purchase. We even pay return shipping.


Do you ship oversees and to P.O. boxes?

Yes, we’ll ship your package anywhere that can accept deliveries.


Do you have customer service?

Of course! Our friendly and knowledgeable customer services reps are available to answer your questions 24/7/365.


Can I run a campaign simultaneously on more than one crowdfunding platform?

While most websites don’t prohibit you from posting to more than one funding platform at a time, posting on multiple sites can hurt your campaign. The biggest problem is lost momentum, because backers like to see you approaching your financial goal. If a project is posted to more than one website, campaign momentum is diluted as contributors are split among multiple platforms. And, of course, if you’re on an “all or nothing” crowdfunding website, you have a bigger chance of not reaching your goal and therefore losing all the funding you do attract.


Do I have to be a legal entity to post and raise funds?

The answer to this is yes and no. If you are crowdfunding using either donation or reward models, then you don’t technically have to be incorporated as a legal entity. These can be good avenues for testing out an idea. However, you would need to be a legal organization to participate in equity and lending crowdfunding. The exception: You could seek a loan on a lending site such as Prosper.com or Lending Club as an individual and then perhaps use the proceeds for a business purpose.


Why do crowdfunding sites screen the projects they post?

Not all crowdfunding platforms screen the projects that get submitted, but most do. On donation and rewards sites, projects are reviewed primarily to ensure they meet the platform’s guidelines and are a fit for that particular site, not as a mechanism to evaluate the worthiness of the idea. My company, peerbackers, for example, wants to ensure you bring some social media channels and a basic understanding of what it takes to crowdfund. Personally, I’d rather post on a website that reviews and curates its offerings so I know my project will be in good company.


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